Dodge City (Kansas) Days Inn - They Take Things Upon Themselves and Cause Havoc in the Process
Motel Stay - Complaint
My husband booked 2 nights for my son using his credit card, which means the room was under my husband's name. I booked 2 nights after the first 2 nights under my son's credit card. I then called the motel and spoke with the clerk who made sure my son would continue to stay in the same room. She informed me they had the new credit card number.
At some point the manager, canceled the booking I made under my son's name and then charged the next 2 nights under my husband's credit card which put in an over limit stage.
I called Days Inn at their 800 number and spoke with 3 different people. The first one I couldn't understand a word she said. I asked to speak to someone who speaks English clearly. She told me I'd have to call back to get a real English speaker. When I called back, "amazingly" the person who answered the phone spoke English quite well and could understand me as well. She decided she couldn't help me and put me in contact with Customer Care. Of course, I was on hold forever before another woman responded and could actually speak and understand English.
When I completed that call, I called the hotel and asked to speak with the first woman I spoke to. Of course, she wasn't available. The woman who informed me also could not speak English well. Plus all she wanted to do was talk and not listen to a word I was saying. I'm almost of the opinion that people who don't understand English or speak it well, talk to avoid resolving the issue.
I asked to speak to the manager after I had explained the situation several times. She then added insult to injury by informing me she is the manager. I again explained the situation to her, and she goes into another diatribe. By this time I am more than frustrated because all I wanted was to have my husband's credit card credited for the 22 & 23 and my son's credit card debited for those days. At this point I told her that she wasn't doing a very good job of either talking and she certainly wasn't listening to what I was saying.
She asked me to hold. She didn't put me on hold. Only she didn't. She walked away from the phone and spoke to someone. While I couldn't hear what was being said, I could voices talking. Soon a man came on the line.
Initially I thought I was going to have the similar problems because he wanted my husband's credit card information. I don't have that information. My husband doesn't have a cellphone. We had a big hullabaloo because he naturally wanted to make sure everything was on the up and up but I couldn't help him. I finally told the man all I wanted done was to have the charges for the 22 and 23 on my husband's credit card reversed and my son's credit card charged for the 22 and 23. He said that was good and took the necessary information.
This situation should never have happened if the female manager had left things as they were rather than deciding for herself there was a problem. Plus she needs to keep her mouth shut until she can do a good job of speaking English.