Overstock.com - Unbelievable and sneaky over-sized return policy
Queen mattress set - Complaint
I wanted to downsize from a King to a Queen bed set. I bought everything from overstock.com. I went to their policy for over-sized returns. The only thing listed was a 'memory foam mattress' of the items I bought. I wasn't buying a memory foam mattress so I decided that it was safe to purchase it too.
We received the frame and products and thought it was too small. We waited until the mattress came to decide and hated it from the get-go. It is very, very firm which was not said in any of the reviews. I slept horribly and called to talk about the return. I had to wait until the over-sized customer service people were in the office. They clearly read from a script. They were unable to answer my question as to why it was not listed on the main pages return policy. Why add it to a page along with other ads and business of their site? They just said the same thing over and over and that they couldn't answer any question and certainly didn't care that I wasted $800. I promised Jon that I'd post as many places as possible hoping that other people would be forwarded and not buy furniture from them ever.