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Vonage - Cancellation
Complaint
Review by aleindo33 on 2012-02-23
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SANTA FE SPRINGS, CALIFORNIA -- I am trying to cancel my service, but I cannot do so on line. They put me with a representative which I can't communicate with, as I am hearing impaired. When they want to sell, I have no problem hearing and understanding, but their reps are very difficult for me to communicate with.
Comments:
Posted by clutzycook on 2012-02-23:
It doesn't help that their call center is in India. When I cancelled with them 4 years ago, it was ridiculous!
Posted by tnchuck100 on 2012-02-23:
The best thing to do is send them a certified/return receipt requested letter notifying them of your cancellation. Advise a specific date for the cancellation to be effective and that you will not be responsible for any charges incurred after that date.
Doing this will save you a lot of grief later when these bozo's try to claim you never canceled. Do a little research and you will find many people have tried to cancel verbally only to run into problems later with them.
Doing this will save you a lot of grief later when these bozo's try to claim you never canceled. Do a little research and you will find many people have tried to cancel verbally only to run into problems later with them.
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