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Riverchase Kia - Refuses to call back

Refund from extended warranty - Complaint
Review by knstafford on 2012-02-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PELHAM, ALABAMA -- We traded our 2010 Kia Sedona minivan on January 2, 2012 and contacted the dealership regarding a warranty refund. They insisted we had to be present in the dealership to obtain any information regarding a warranty refund. We presented in the dealership on January 4, 2012. Paperwork was completed for the warranty refund. I called the warranty company and they stated the refund check would be release to the dealership at the end of the month. I have attemped 3 phone calls to the dealership with 0 return calls back. Riverchase Kia does not live up to the customer services expectations that their website lists.
Comments:1 Replies - Latest reply on 2012-02-26
Posted by Alain on 2012-02-26:
You can file a complaint with Alabama's consumer office at http://www.ago.state.al.us/Page-Consumer-Protection and also at http://www.ftc.gov/bcp/index.shtml Perhaps by doing so you can encourage Riverside to expedite your refund.

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