Panasonic - Warranty Service

Posted by Exterminator on 2012-02-25:

Was this information available to you when you purchased the tv? It seems like it should be in print.

Posted by Venice09 on 2012-02-25:

It would have been nice if the salesperson explained this to you when he or she sold you the warranty, but unfortunately it's your responsibility to know what you're getting into.

I'm sorry that you are having problems with the television so soon, and that you are not getting what you expected from the warranty.

Posted by FoDaddy19 on 2012-02-25:

When I worked for BBY, the policy was for TV's 32 inches and larger, the warranty covered in-home service. We weren't allowed to ship out anything bigger than 27 inches out for repair. Sounds like they changed the policy.

I have to wonder if since the failure happened within the manufacturer's warranty if the Best Buy warranty applies though. If you're dealing with Panasonic, then your complaint would indeed be with them, but if the BBY warranty displaces the factory warranty, then your complaint would be with Best Buy. It's also puzzling that they BBY warranty would specifically exclude larger Panasonic TVs. This seems a bit bizarre to me.

Posted by HonestForSure on 2012-02-25:

Sadly, in-home service criteria in service contracts are almost never detailed. This is done to deceive. The "sales" people at BBY haven't a clue neither. 42" should qualify for in-home directly through Panasonic. Did you call them directly in year 1, not BBY plan? As for on the wall, most repair people will not take the TVs off of the wall for insurance reasons. Slip the guy a 5 when they are in your house and they'll do it.