Don't send your Tax Refund to Account Now

Posted by clutzycook on 2012-02-25:

I don't like those prepaid debit cards. Why not just have them direct deposit it into your checking account. Unless you don't have one, that is. Even then, I would rather wait the extra amount of time for a real check than have some 3rd party manage it.

Posted by unhappy999 on 2012-02-25:

I did the income tax for my 2 children the beginning of February the old fashion way (mailing in the returns) and in three weeks, they got their refunds the old fashion way (check in the mail). Its a shame people fall for these scams to get your money now and end up with problems trying to get their own money back.

Posted by tnchuck100 on 2012-02-25:

The question I have is why in the world would you have your refund loaded to a pre-paid card that is not even yours?

Since this is your accountant's card does a problem exist between the accountant and the bank? Which bank is it? Bancorp or Metabank?

By reading their Terms and Conditions if they can tie your money up long enough they will be able to erode a sizable chunk of it in fees.

Posted by clutzycook on 2012-02-25:

Unhappy, ironically that's the amount of time it took the state to get us our refund direct deposited even with e-file, lol.

Posted by *Brenda* on 2012-02-25:

Your accountant seems shady! Why would they have you put it on their card?

Posted by Cwazychicken on 2012-02-25:

I have to agree. With money this big, i would only trust myself and nobody else with it. I would recommend getting a bank debit card instead of a prepaid card and have your funds put into your account instead of your accountants. This year i tried one of those prepaid cards, thinking i could just put money in as i go and they took my SSI without my permission. Luckily i got it back and state removed them from my payments. I would never trust them with that kind of money.

Posted by AccountNow on 2012-06-29:

Hello deedelise53,

I’m sorry to hear you had some issues with your account. Generally when an account is restricted and documentation has been requested, it is to protect you and any funds that you may have remaining on your account.

I apologize that your fax was not being received. Faxes are usually processed and reviewed within 3-5 business days.

Unfortunately we cannot discuss your personal information in a public forum. If your issue has not been resolved, I would encourage you to refax your documents so that we may resolve your issue.

If you have any further questions or concerns, please contact us at customerservice3C@accountnowinc.com and reference your name, address, telephone number, and account number (if possible); or call us at 866-925-2036.

GF
AccountNow

Posted by johninitforfun on 2012-10-09:

Wednesday, 08 August 2012 08:39
AccountNow ADA Discrimination Class Action Lawsuit
By Matt O'Donnell
AccountNow debit cardA California man who is unable to effectively communicate verbally after suffering a stroke has filed a class action lawsuit against prepaid debit card company AccountNow for refusing to communicate with him by email and insisting he deal with the company over the phone.
Plaintiff Richard Halavais accuses AccountNow of a “systematic pattern of discrimination,” unfair business practices and civil rights violations refusing to accommodate his requests by email to secure a new AccountNow card. Halavais is “unable to effectively communicate verbally” due to a stroke, the class action lawsuit says, and receives his disability checks – his only source of income – though an AccountNow prepaid card. He contacted the company to order a new card because his old one was due to expire, and explained that he could not talk on the phone due to a stroke that left him disabled and unable to effectively speak.
According to his class action lawsuit, AccountNow's refusal to accommodate his disability left Halavais without access to his disability checks and forced him to hire an attorney to help him get a new AccountNow card. When he did get the new card, he was unable to withdraw money from an ATM with his old PIN and was locked out after several failed attempts to get money. Hala

Posted by johninitforfun on 2012-10-12:

join this group so we can bring charges on accountnow for theft

http://www.complaintsboard.com/groups/stop-accountnow-g3716.html

sign this petition to stop them from this theft

http://www.change.org/petitions/accountnow-inc-return-the-money-they-stole-stop-the-2-dollar-phone-fees

Posted by Ali.G on 2013-03-23:

My sister went through the same bullshit!!! On February 22 they froze her account the same day her tax refund was posted. She jumped through all the circles they asked her to(faxing copies of Accountnow card, utility bill, ss)she faxed these papers more than 5 times, and they still had a problem claiming the images were coming out to dark. Bullshit!!! Every damn phone call was 50 cent here a dollar there. Soon the money stopped being taken from her account when she would make calls for some reason. When she did call she would have a hard time accessing by using her ss. The same day her account was frozen i put in a complaint to BBB, and FDIC!! On March 11th my sister logged into her bank and noticed the funds were $0.00, so she called wanting know where her funds was , and was told she was being issued a check,and that her account was closed. she also got an email from the BBB. Accountnow on the last day of the complaint responded by telling a false story, saying they were waiting on my paper work, they tried to contact her, all the usual bullshit. They also claimed they didn't have all the info to send her her money, but they will issue her check because they matched her her address from paperwork they had. Paperwork? The same paperwork they never received!! The same paperwork they claimed was to dark to see or read. This whole company is a joke. Thank God everything worked out in my sisters favor, and she got her check yesterday 22nd. We put down some heavy prayer,and i know it was God who made it possible for accountnow to release her funds!! To everyone else, don't touch account now with a 10 foot pole!! These people are crooks. Don't direct deposit, and don't send your tax refund, because they will take your money and give you the runaround!!!

Posted by talashia brown on 2013-05-08:

I had 2 account now cards and after i had done card to card transfers they decided to restrict my account. And the cards that i sent money to. I faxed in documents for my them to unrestrict my account and they unlocked one but did not unlock the other. After sending the info again they stated they could not except a check stubb. I am a college student and i dont have any bills, I live with my parents. And the only reason i had to cards is because i was trying to hide it from my mom. But after waiting all this time, now they are stating they are sending my account back to the irs. What the hell, now i still got to wait, but I was woundering how long it will take to get the money for the irs, and will i have to mail them stuff too.

Posted by Melissa on 2013-06-07:

I had my tax refund placed on accountnow 5/19/13. I recently moved ad the card was delivered to my new address, but the mail carrier wasnt advice of my new mailing address so the card was sent back to acctnow. I called for the the card to be resent and they asked me for all the documents ..ssn card, ID, and utility bill. I sent these items..called back and they said they received the documents but now they need my W-2 form..I was really upset but not belligerent. I sent my w-2 form and now they are saying that the documents don't have enough information.. THAT didn't make any sense to me at all. Im 8 months pregnant and irs says it can take up to 8 weeks for me to receive the check n the mail depending upon when they receive it back form accountnow. My baby doesnt have anything. I was waiting and depending on my money to buy the things that my baby needed when she was born. I dont know what to do, im crying uncontrollably as I type this from my mom's computer. I really dont want to put all the burden of my baby necessities on my parents. My child