Hotel Booking - Complaint
SAN FRANCISCO, CALIFORNIA -- We booked a hotel off Hotwire and it stated the hotel was a 4-star hotel. We checked every 4-star hotel in the area and we were satisfied with any of them. Hotwire also stated the hotel was 0-1 mile from the downtown area of South Charlston SC. Lies, lies, lies.
After we paid we find out the hotel is 2.25 miles away from the downtown area and the hotel is only a 3.5 star. Every other travel site states the hotel is a 3.5 star and we called the hotel and asked if they were a 4 star hotel and they said no, we are only a 3.5 star hotel. This is nothing but cheating people!
Hotwire's manager Carl #1312 was about as helpful as a thorn in my side. He is very good at reading the manual. Either Hotwire keeps their employees dumb and they don't know what they are doing or they are just cheaters of the consumer.
Who gives a rats of if anyone thinks a 3.5 star is like a 4 star!!! The bottom line is I paid for a 4-star, thats what I should get. Who pays for a BMW and is satisfied with a Honda?
Do not use Hotwire. Even if you have used it and it has worked for you, more and more people are being frauded today. Enjoy yourself and get what you pay for! No one from corporate has called or answered any email. Carl said he was the highest. I guess Carl must own the company and work until midnight and answer calls!! This company is such a fraud!!