Hotels.Com - Hidden Fees
Overnight Stay - Complaint
DOTHAN, ALABAMA -- I made reservations online for a studio in Rosemary Beach, FL for a one night stay. This was just a nice get away for the night for relaxation. I reserved it online for 75.00 per night with additional taxes which was a grand total of 98.00 dollars. The email with confirmation was sent with PAID IN FULL notated on it. I wanted to be sure with a late arrival to find out the check in policy so I would not have any delays, so I made a phone call. The location assured me my room was ready and a additional 102.44 dollars would be needed for completed check-in.
I notified the complex that the bill was paid in full, and they told me this was for a cleaning fee and other fees associated with hotel. After I refused to pay the fees (especially because they are higher than hotel stay) I was refused a cancellation waive. After over one hour on phone with Both locations (Hotels.com and Villages of Rosemary Beach) I was told no refund would be given. I said you obviously need my 98.00 pretty bad to not do the right thing )customer service). I do not recommend either locations for anyone. Please voice this on all your social networking accounts as a reminder for poor service.