MCI/Worldcom Complaint - Are they issuing false bills?
NEW JERSEY -- About 8 years ago I received a solicitation call from MCI to switch over my long distance service. Since they offered a better rate and I really do not make many long distance calls, I said what the heck and agreed to sign up. I used their service for about 8 months and then one day, without warning or notice I went to make a LD call and received a recording that I did not have a long distance provider. This is where the drama began. I must have spent 2-3 hours going from one customer service rep to the next to find out what happened. Finally a rep was able to help me and told me that I owed 4 months of past due bills, which was impossible, I had the cancelled check for every monthly payment that was made. Not to mention their own monthly statements which showed the payment amounts applied each month. It took them a week to "research the problem" only to get back to me and say that they made an error and then inform me that they notice that I have another provider and asked if I could give them permission to switch me back to MCI. I was done with them and told the rep to cancel me completely from their system as a customer.
The false billing started about 6 months after I cancelled my service with MCI. I suddenly began to receive monthly bills for $4.50 each month. After the second bill came, I called MCI and asked them why they are billing me and they claimed that I still had their line or something. I told them that I cancelled the account, refuse to pay and that they can clearly see that this so called account has no activity. They cancelled the bills. For the last 6 years, approximately twice a year MCI randomly starts billing me for this same monthly service fee. I just received a bill last week from them showing a current balance of $6.50 plus a past due balance of $6.50. The bill also states that MCI is now my new long distance provider. I have not switched my service and my current provider has no knowledge of a switch. MCI's charges are for some mediocre service fee and of course,there is no activity detail(I know I've made calls)Why does this continue to happen? I have even had this exact same experience with them at my place of business. Are they pulling up old customers or somehow obtaining phone lists and sending out false bills? Just imagine the money they stand to make if people just pay the $6.50 without dispute.