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Avis - Bogus Smoking violation charges
Complaint
Review by cleo_watkins on 2012-02-27
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SAINT LOUIS, MISSOURI -- Since the early part of December of 2011 after complaining of poor customer service as it relates to preferred customer status with avis rent a car. I have had my credit card charged with 250.00 On each of 3 occasions for an alleged smoking violation. The final straw came today when I attempted to refill the vehicle rented 02/23/12 to return it and found my card to be over the limit thereby forcing me to pay cash for the fill-up required upon return. Having been a loyal customer for over 12 years with preferred customer status I find it appalling to be harass3ed and persecuted by the manager of the st. Louis Lambert airport location. His name is aaron [snip]. At no time during the return of any vehicle have I been approached by the employee checking it with the accusation of violation of their smoking policy, the violation has always come after the fact and with prejudice. I have always been a good customer and have accepted vehicles with odors, not cleaned fully and those that have had smoking smells as well. I would think that the appropriate administrative staff would look at the fact that all of a sudden I am being charged after all these years. It is more than stupid to violate a policy that is posted on the windows of the vehicle. I tried to approach this manager and was insulted by his response to me. He stated that he was no longer going to rent to me as if I was some kind of child and that I was guilty of this alleged violation. He failed to show proof, and even if he did it would be questionable as any one could have used the cars after I returned them, including his detailing crew. Let it be known that after the first alleged violation and charged I have all but persecuted anyone I have had as a passenger about smoking in the vehicle. No one has smoked in the vehicles and I am a victim of this manager's prejudice. I resent this approach and would appreciate the funds that have been extracted from my credit card be restored. Up until these last transactions I have promoted the excellent customer service that I have received from Avis, but now because of this manager I am considering ending what has been an admirable consumer relationship over the years.
Comments:
Posted by tnchuck100 on 2012-02-27:
If this was an unjustified charge it would have happened to me only once....not three times.
It appears the car rental companies have added a new charge to their scam repertoire.
I noticed you did not state you were a non-smoker. Not that it should make their claim justified in any way.
It appears the car rental companies have added a new charge to their scam repertoire.
I noticed you did not state you were a non-smoker. Not that it should make their claim justified in any way.
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