Home Depot - Applause for Richard Figueroa
ST. CLOUD, FLORIDA -- On Feb. 27, my husband and I went to Home Depot on 13th Street to buy a refrigerator. The ones in the main display were all too big or too small. But Richard, who works as an specialist associate in appliance dept. #70, showed me some that were off on a side aisle. There wasn't a model of the one that was probably the right size, so Richard found it stacked up high and got a forklift to bring it down for us to look at. He was cheerful, friendly and never made us feel rushed. We ended up buying the refrigerator -- a Magic Chef. Keep Richard around, Home Depot. And don't let your other employees think that just smiling and saying "Welcome to Home Depot" constitutes customer service.
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