Kohl's - Can I Still Expect Great Things?
Either I'm having a bad week, or I'm just being picky. I can't decide. This is my second complaint in two days.
Kohl's has been my favorite store for a long time now. The customer service is bar none, and the return policy can't be beat. Lately, however, I've become a little disenchanted with the prices and quality of the merchandise. Not enough to stop me from shopping there, but enough to make me feel less enthusiastic.
Adding to my recent disappointment is an email that I received yesterday containing the following information:
"As of March 5 we will only be able to provide you one form of your statement, either paper or online. If you prefer to receive paper statements you can continue to do so, but your electronic version of your statement will not be available on My Kohl's Charge. All other functionality remains the same. Remember, you always have the ability to opt out of paper statements, which will allow you to retain your easy access online. This results in your ability to view the statement right away."
Why? I'm sure there are Kohl's customers who still prefer paper statements. Why should they have to forfeit the convenience of viewing the transactions online during the billing period? For a company that provides such excellent customer service, I find it ironic that they would deprive their customers of this simple convenience.
I hope Kohl's reconsiders this decision. I will not be giving up paper statements. Maybe it's old-fashioned and I'm stuck in a time warp, but I prefer receiving my bill in the mail. I will miss viewing the transactions online, but apparently that's the price I must pay for having the bill mailed to my home.