Auto Europe - Total Ripoff
Car Rental - Complaint
PORTLAND, MAINE -- ~I went online to rent a car.
~I wrote down four quotes from Hertz, Enterprise, Alamo, and Dollar. All of these quotes were within $75 of each other.
~I 'discovered' Auto Europe online.
~I explored its rates and found them to be significantly less than all of the others.
~I began the process of completing a rental (charge card to be charged upon finishing...unlike the others). I went to the final step to see if any 'hidden' fees appeared. They did not.
~At the very last step, before completing the process, I called the number I found online (see above) from my home telephone, which is 1-802-436-2838
~I asked the agent why Auto Europe's cost was so much less than the others. It had raised a red flag for me. I was told that by renting through AE I avoided paying several of the "fees and miscellaneous charges" because AE's contract with the auto renters specifically excluded those fees and charges. I asked for further clarification on this matter as it seemed strange to me that if this was true, I had not heard of AE previous to this occasion. I was assured that I had nothing to worry about, and that I would in fact be paying the significantly lower total amount. The agent then added something to the effect of, "If this does not prove to be true, call me back and we'll make it right." He then went on to give me his name and extension.
~I competed the rental online.
~My charge card was charged the agreed upon rate 48 hours later.
~Upon renting at the airport I was charged an additional $161.07 by Hertz, the actual Car Rental company. The agent at their desk put in considerable time and effort to try to 'solve' the issues I raised, but in the end could not find a way to avoid making the charges. She advised me to call Auto Europe after the trip.
~I called Auto Europe Customer Service this morning. I was told to try to dig up the name and number of the agent I'd contacted originally. I did. I sent it and a long explanation to them via email.
~ After a Class A Runaround, I was offered a $25 discount off my next rental with them. If I had not been so angry, I'd have laughed out loud.
IN THE END I ASKED WHY ANYONE SHOULD BOTHER TO RENT THROUGH THEM AND THERE WAS NO ANSWER. IT COST ME A GREAT DEAL OF TIME AND EFFORT, AND AN EXTRA $15 (THEIR COST EXCEEDED THE COST OF A DIRECT HERTZ RENTAL BY THIS AMOUNT)