Sears - Claims power surge broke ice maker in new Fridge
JEFFERSON CITY, MISSOURI -- My Mom called me this evening to tell me about her brand new Sears refrigerator, and how it was making funny noises, followed by the ice maker stopping working. (The fridge is less than a week old.) Mom called Sears, and after being transferred around a few times, ended up talking to someone in Tucson AZ. This guy told Mom that there was a power surge in her area, it hit her fridge, and caused the damage.
How in the WORLD can someone in Tuscon AZ tell Mom (she lives near Jefferson City Mo) that a power surge had hit her house? Further, that it broke the fridge (completely bypassing every other electrical appliance in the house)?
It's complete impossible for this person to have known that. (Further, there have been no recent storms in the area where Mom lives.) The only thing that makes any sense to me is that Sears is trying to take advantage of elderly people by feeding them a line such as this, in an effort to get out of having to pay to fix a defective product.
Whether or not Sears honors the warranty on this fridge remains to be seen. I will keep you posted.