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Florist Express - Sent a totally different order from what I placed, rude customer service, No refund.

Complaint
Review by shaneypooh29678 on 2012-02-28
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
SENECA, SOUTH CAROLINA -- For my mothers birthday, I ordered from the picture on the web-site what looked to be a very nice looking fruit basket that included two large pineapples, plums, kiwi's, apples, with strawberry candies, with a balloon attached. What she got was 10 very small apples, 5 bananas and a very small box of cookies for $50.00. In return they offered to give me a $10.00 gift card off of my next purchase. Why would I order anything else when they couldn't get my first order right. They lost my service. I would have been ashamed to send that as a gift. I could have went shopping and did better than that.
Comments:
Posted by FlShopper on 2012-02-29:
Did they offer any explanation as to why they changed the order? Is there a disclaimer on their site about substitutions for seasonal items?

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Florist Express:
Overall Rating:StarEmpty starEmpty starEmpty star