Cingular Wireless Complaint - No service and constant charges
RALEIGH, NORTH CAROLINA -- On October 4, 2005 I went to a district regional office as instructed by a customer service rep to have my phone repaired, they thought after almost a year of not receiving the Nationwide service I was paying for, that the problem must be the sim card. Well true to form, they did not know what they were talking about and the people in the regional office did not know what they were doing, they broke my phone, it is not operable even in the local area now. They changed the sim card as instructed by a service rep and then found they could not do it because they are in a different area than my contract area, which nulled my sim card and their was ineffective. The little part that holds the sim card down was broken and now the phone can't read it because it wouldn't lay down in the phone. After going to a local office to see if they could repair it as instructed again by the out of state office, I was told they could do nothing to help me, and that the only options open to me is to buy another phone, start a new contract or go back to the state that broke it. The only thing they are prepared to offer me is the opportunity to start a new contract for 2 years and they cancell the old one which has 5 months left on it. This is an upgrade, not a company looking to keep a customer with them because they were willing to correct their error. I have been paying for service for over a year without getting it, and my understanding of a contract is that it must benefit both parties. This is not a company interested in keeping their customers with or without a contract they are only interested in what they can drain from the customer. If I had not started traveling I would not have known I was paying for something I was not getting. When does a company take responsibility for their actions when did the customer have to start paying for their mistakes. I liked cingular and believed that it was a problem that would be worked out, what a big mistake, they could care less about all the money they have stolen from me during these last 14 months, all they can think of is how can we get more. Check your phone people, you too may not be getting what you are paying for. This is unfair and just blatant robbery. Oh, yes, they gave me a credit for this month and that is all they are willing to offer me, outside of another two year contract. All of the heading pertain to this poor customer service, billing, repair service, product quality, performance and company policy. I am totally dissatisfied with how I am being handled and disappointed that a company that I have been giving money too for almost two years think no more of me as a customer than they do. They have been getting paid for a number of months for services not rendered and to give me another phone to replace the one they broke and for my grandson, because he is experiencing the same type of problems is a small gratification for loyalty. I don't believe in the company and they will continue to rob people without consideration of what they are obligated to do to keep their customer base stable. It may take a minute for the word to get around, but it will that cingular is a robber, a liar and an extortionist of poor unsuspecting people like myself.
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