Whirlpool - Evaporator Fan
Evaporator Fan replaced twice in three years Model GR2FHTXVQ01 - Complaint
ROLLING MEADOWS, ILLINOIS -- We are inquiring if this model number has issues with the evaporator fan. We have had to replace this part twice once on February 16, 2010 and then again on August 11, 2011. Luckily we purchase the 60 month extended warranty otherwise this part would have cost us over $ 200 each time plus labor. Contacted you customer service center and the second person Jesus was very rude and did not care we had an issue. He indicated that there was no issue with the evaporator fan even though I documented this. He indicated that there was nothing Whirlpool would do since we are the only ones having issues and it has passed the manufactures warranty. He then proceeded to hang up the phone after transferring me to the extended warranty group.