Cheesecake Factory Complaint - Considering Eating at the Cheesecake Factory? Please Read This and Reconsider.
FAIRFAX, VIRGINIA -- Another Cheesecake Factory complaint from an unsatisfied customer (I also posted this in a different thread, and decided to make my own. Sorry if you're reading this for the second time).
I just recently submitted this complaint through their website "Contact Us" form (which isn't that easy to find... i wonder why)
We have been going to The Cheesecake Factory for a long time nationwide and are usually leave very satisfied with the food and service. Today, take out service was terrible.
It took over 40 minutes to get our food (2 sandwiches, and 1 appetizer). We were told it would take half the time. Please note that one person in our party was on their break who is employed at the mall and he gets a limited amount of time to purchase food and eat. He had to have his only break of the day extended due to the long turnaround time on your part. We did not have any unreasonable requests nor was it a big order. We even tipped the take out guy 20% when we put our order in and paid. We soon regret it. People who had ordered after us came and shortly left with their food while we sat there patiently.
When we received our food the take out guy did not even apologize nor express any sympathy for the delay. In this case especially, time was money for one of us who didn’t even have enough time to finish his food. The order was incorrect, the warm sandwich was cold and we were not given the proper utensils and condiments.
Not only have you lost our business, you are losing our family and friends’ business as well. We paid a good amount of money; we expect to get good service and a good meal in return. Thank you for you time.
When considering to eat at Cheesecake Factory PLEASE, PLEASE, PLEASE reconsider. You are so much better off eating else ware. Somewhere that actually appreciates your business!