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EdenPure Heaters Do Not Work Well and Has Horrible Customer Service

Complaint
Review by wmuboy on 2012-03-02
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
CANTON, OHIO -- We bought an EdenPure heater. It doesn't work that well. It is very cold in the house with it on. Furthermore, it melted my surge protector! I contacted Eden Pure and was e-mailing back and forth with an employee there. I gave her a copy of the receipt right from the initial communication. A few days ago, we left the discussion as she would be calling some # she kept giving me. I e-mailed her back for an update, and she said they will not be issuing a refund!

I filed a BBB complaint and a complaint with the Attorney General's office. We'll see if that does any good.
Comments:1 Replies - Latest reply on 2012-03-02
Posted by sabletaz on 2012-03-02:
I also have an EdenPURE heater which I bought back in January of 2011. Mine works well. First of all if you read the operation manual it clearly states NOT to use a surge protector,power strip, multiple outlet adapter,grounding adapter or outlet-type air fresheners. Plug into a 3-prong 110v 15amp or higher grounded circuit receptacle only. Because you did not use it correctly you won't be getting a refund and you don't have a case against the manufacturer in the first place.

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