Do NOT book flights on Orbitz!!!
Airfare - Complaint
Do NOT book your airfare using Orbitz. I booked 2 round trip tickets on a Sunday evening and logged on Monday morning to find that they were $80 cheaper. I called the customer service line and she told me that since it was within 24 hours she would refund my money free of charge and that I could go ahead and book the lower fare and expect to see the refunded fare in 7-10 days. Well 7 days passed and I called. The agent told me to wait until 10 days. 10 days passed and I called again. This time the agent told me that the money had been refunded and there must be an issue with my bank. I called my bank and they had not received any refund from Orbitz. I called Orbitz the following day and the agent told me that the airlines were not going to refund them the money so all they could do was credit my Orbitz travel account with the cancelled airfare. I told the agent that this was not acceptable and asked to speak with her supervisor. I was put on hold and the agent returned and told me that since I was informed that I would receive the money refunded NOT credited to my Orbitz account that they would refund my money within 7-10 days. Well it has now been 8 days and I have yet to see the $500 that I am missing. Lets just say I am one ANGRY customer and will NEVER use Orbitz again.