Wal-Mart practices Customer Discrimination
Wal-Mart Associate - Complaint
CORONA -- Last evening my wife and I visited your Corona Store #1800 (1290 E Ontario Ave, Corona, CA) to purchase some items before my wife left for Germany on vacation. A couple of the items were in the Camera Department. We spend an average of $2000 to $3000 a year in that store.
We went to the Camera Department and asked the associated Roxy where the disposal cameras and flash memories were. At the time she was alone with no other customers and we were the only customers in that area. She very rudely pointed in the direction of the back wall. I asked her if she come show us and she just pointed again (in other words assist us in finding articles we needed top purchase) and refused to assist us. Keeping in mind there were no other customers in the area for her to assist – we were the only ones. I asked to see a manager for help and she contacted one for us. This incident occurred at 5:05 PM PST on March 01 2012
A few seconds later a Mexican American family came over and asked her for help – she immediately dropped what she was doing and took them over to an isle and assisted them and left this White couple to fend for ourselves. Yes, my wife and I are White and she refused to help us and was very happy to help the Mexican American Couple.
When one of the assistant floor managers came over I pointed out what had happened and she witnessed Roxy (who was white) assisting the Mexican American Couple.
At that point I demanded to see the store Manager. She contacted Mike who was the Store Manager. I explained to him the incident in great detail. He politely remarked he would talk to her. I demanded he fire her. He was not very helpful or indicated in our conversation he really cared.
Your company has an employee that discriminates against White Customer and goes out of her way to assist Mexican American customers. Is that a new Wal-Mart policy? If it is we will never shop at another Wal-Mart store again and tell all of our fiends and family that Wal-Mart practices discrimination against White customers and discourage them from shopping at your stores. . Is Wal-Mart looking for another customer discrimination law suit? For sure Hell will freeze over before we spend another nickel in that store.
We walked out of the store with a left shopping cart of merchandise in an isle and went to Target and purchase all of the same items we needed. They don’t discriminate against White customers.
Today 02/02/2012 at approx 9:45AM PST, I spoke with Jason the Store Manager. He mentioned he spoke with Roxy and she told him she was helping the other customer before we came up – that is a lie – we were the only people in that area – the Mexican American couple came up later. Not only is she a racist – she lied to the Store Manager during their conversation. Is that the new employee model at Wal-Mart?
I suggest Wal-Mart investigate this incident and dismiss Roxy along with Mike. They are not the customer centric employees you need in your company. Jason came across more like protecting his employees than looking at the FACTS and acting on them appropriately.