T-Mobile - Misrepresentation
FREMONT, CALIFORNIA -- Account Number[snip] Phone Number [snip]My Contact number is[snip] Primary Account Holder is Keenan [snip]... to speak on the account is.. LaBonita [snip]....Breana [snip] has the [snip, the number in question too be turn off.
In July of 2011, I was paying my bill by phone. The customer service told me about a new family plan that would save money, so I changed over. He told me everything that I already had would just roll over to the new plan.
From the beginning there were a lot of mistakes on his part. I made so many calls back too t-mobile, because my phone wasn't working. I had lost my text messages as well as my picture texting. He had made such a big mess out of everything. Then as he repair the 918--number the problems begin with the 520. She wasn't able to text, he also made my broadband stick for my Internet phone line where my Internet wasn't working for weeks.
I called T-Mobile everyday or two, to fix the problem. If that wasn't enough mistakes, when my bill came, it was over 9,00 dollars because of the mess up and had me paying all types of things.
If you would just read back through all of the notes on the account please, it would indeed enlighten you.
Now I was told I could drop off Breana [snip] line in April. Now when I just called them, it's July 2013. She no longer needs the phone. She had the phone because she was going to college out of state, but due to family matters she had to return back to California ASAP.
I can't understand why I've been done in the matter, I have been a very faithful customer. I don't feel I should have to pay to have the line turn off. I didn't make the mistake. You don't have very smart people working there, if they're giving us the wrong information ust too make points. If you have any questions for me you can reach me at [snip].
I would like to stay on with T-Mobile, but not if I'm not treated with the respect I deserve.
LaBonita Edwward / Keenan [snip].
Just doing me!!