Cracker Barrel - Rudeness
MCALLEN, TEXAS -- We are a church choir group of 15 who has been going to Cracker Barrel every other Saturday for the past 4 years. By the time we get to the restaurant we are hungry. For the past 4 years, whoever was the manager, would come to greet us, and would make sure we would get our grilled biscuits as we decided what each one was going to order.
On February 11, 2012, we asked the server, as she was taking drink order, if she could put in the order of grilled biscuits; she said she would when she would take in the order of drinks we were having. Afterwards, she came to pick up the meal orders and again I asked if she had put in the order for the biscuits because we were very hungry and she responded that she would do it after she would take in the meal orders. I again asked her that we wanted the biscuits first before the meal, and she responded that she would do it after she would place the meal orders. When we refused to give our meal orders, she got the manager for the evening. We explained to the manager that we had been coming for at least four years and we had always gotten the buiscuits right away. The manager said he was aware that we were loyal customer but that they had a new rule that buiscuit order would be placed after the meal orders had been done. I told the manager we would not order until the buiscuit order had been placed.
We did get the biscuits but not enought for the group. The manager made a statement with the short order of biscuits that it was going to be his way. I want to know why we have to wait till the orders are taken. Every time we go we give them business of about $150 to $200. It's not like we're going to eat the biscuits and run off.
We would like an apology from the manager, and to be treated respectfully like we had been by all the other managers.
I would like a respond from the president of the company as to what is going to be done about this. We like the food from Cracker Barrek and then doing some shopping at the store.