Best (Worst) Buy -
No Returns Without Driver's License - Complaint
DUNWOODY/PERIMETER, GEORGIA -- I purchased a wireless headphone system that had a lot of static and overall poor sound quality. My wife went to the store in Dunwoody, Georgia (Perimeter) and asked for a replacement. Because they were out of stock she requested a refund. It was a cash sale and she had our receipt. She was refused a refund because she did not have a driver's license! Why does "Big Brother" want to make a copy of our personal information when you have a legitimate receipt? My wife felt like she was being treated like a common criminal.
If they did not require my personal information when they accepted my money, they should not require identification when customers make a legitimate return. Best Buy is so focused on eliminating shrink (theft) they do not realize they are alienating honest customers.
Please, please, please only support businesses that refund your money as cheerfully as they accept it.
Thank God for Costco!