Charter - Stood up on Service Call Appointments
Installation of 2 multi room DVR's - Complaint
CARROLLTON, GEORGIA -- I have been a Charter customer for 18 months and all was well until I scheduled and appointment on Fri March 2nd 2012 between 3 and 5pm. The Charter service representative never arrived and never notified me of the installation cancellation. At 8pm on Fri March 2nd, I called Charter and they said they had tried to contact me by a cell phone number I had given them when I initially applied for service. They never attempted to contact me through the home phone number I have had through Charter since day one at this address (which Charter service technicians and Charter sales personnel have used many times since I moved to this address.) So the
Charter representative supposedly removed the old cell phone number and entered my Charter home phone number in the primary contact info and then rescheduled the DVR installation for Sunday March 4th between the hours of 1 and 3pm. After receiving no calls, I called Charter at 3:15pm on Sunday and my installation was cancelled again with no notice.