Coach - My $349.00 (not quite 2 cents worth)

Posted by littleshorty on 2012-03-04:

That's odd. My friend returned her Coach purse to the store 4 years after buying it because the strap broke. They weren't able to fix the purse or give her the exact same style, but she got to pick a replacement purse at the same value.

Posted by Venice09 on 2012-03-04:

Not that it should matter, but what was wrong with the bag?

Posted by Nohandle on 2012-03-04:

I'm curious. Exactly how many years ago did you purchase your handbag? Was your handbag used everyday? Was it abused in any manner? I ask because I've seen some women toss their handbags in every direction and in short time it appears they have had them forever. If I paid $350.00 for a handbag I'd take care of it but honestly I've seen some who don't. I've also known some who would tear up an anvil if given the opportunity.

Perhaps Coach should give a definite time period for their so called lifetime warranty. If they are not going to back it up then quit advertising as such. Nothing lasts forever.

Posted by Venice09 on 2012-03-04:

I was wondering the same thing, Nohandle. But saying lifetime is two years isn't right either. Maybe it's a limited lifetime warranty with certain restrictions, depending on the damage.

Posted by Susan on 2012-03-04:

The Coach website current states under "Coach Guarantee" - "Coach products are made to ensure satisfaction and service for the the natural life of the product". I'm curious exactly how long they consider the "natural life" of a bag to be?

Posted by CowboyFan on 2012-03-05:

I also wondered what was wrong with the bag. Also, where did the op purchase the bag? Perhaps there are differences in sales at high end store, and at outlet malls, even though both are coach stores.