Time Warner - Poor Customer Service
10 CD's as advertised by Debbie Boone on 3/4/2012 - Complaint
At approx. 9 pm PST on 3/4/2012 ordered by phone the CD offer.
Called at 8:30 am PST wanting to cancel.. There was a long wait followed by "NO cannot cancel", then an ongoing product list of offerings, i.e. Trip to Orlando, Disneyland, Cruise, As I kept informing the gentleman that I did not want to purchase anything, he kept on it. Said finally he could not cancel the order as it was already at the shipping point, (less than 12 hours on a Sunday!!) He did offer me a 20% discount. That never happened. Again he went on offering me different deals. Did not understand what NO meant. Very pushy Sales group, annoying to say the least. I'm 82 years old, The TV ad was unclear. Yes, at my age I do enjoy good music, but at over $16.00 per CD. and on Social Security Income~~~~~~~~ Outrageous Acct # assigned 3013159. Order #45156861.