Great Bridal Expo - Vendors BEWARE
Wedding Expo Booth - Complaint
FT. LAUDERDALE, FLORIDA -- I'm posting this here even though I participated in the AZ expo because it's important that all potential vendors see a review. My business got suckered into participating because we didn't find any local reviews. Since the same people run the expo in every state, I highly doubt the quality improves based on show location.
Vendors, do NOT do business with this company! They will pressure you, lie to you, and then give you no help when you need it. Save your money and spend it on another show because Great Bridal Expo is a complete RIP OFF. Brides, do NOT support this company! You will be disappointed by the show anyway because it's very small and some of the vendors aren't even wedding related. Save your money/time and go to a different expo.
There are more details in the review I posted for the Phoenix expo, but here's a basic summary:
- Great Bridal Expo uses high pressure sales techniques to get you to sign up.
- Great Bridal Expo failed to file paperwork which nearly prevented us from getting a permit to give out samples, which would have made doing the expo pointless for our business
- GBE was unhelpful when contacted about the permit issue and took weeks to straighten it out, with much of the work being done by myself and my business partner. It caused us to be late submitting it which cost an additional fee.
- GBE lied to us about how many people were going to attend the expo. They said 3500 with 1200 brides and there were less than 1000 people - more like 750 - with only around 300 brides. This caused us to waste a LOT of product because there weren't enough people there to take samples, which means wasted money and wasted time. Our business took a loss because they lied to us.
- GBE misrepresented the size of the show - it was very small and would be quite disappointing for a future bride. So small that there was no way they could have fit 3000 people even if that many had shown up.
- GBE allowed businesses to participate that weren't wedding related at all, which is pretty sad since there were less than 50 vendors present.
- GBE misrepresented their booth size. We paid for 8x 8 and got a smaller booth.
- GBE lied about their level of customer service. They said they'd be available to us to answer questions and help when we needed it - but when they got our money, they stopped answering emails. On the day of the show, all vendors were given inaccurate information about where to unload (huge problem), we were told there was no place to get hot water for our handwash station (we had to break into an off-limits kitchen), and no one even checked on us before or during the show.
- The employees we worked with at GBE were varying degrees of clueless and/or totally rude. Debra was the worst. She pressured us really hard to purchase space and then didn't help us at all after we paid. At the show, she came around to pressure us into signing up for the next one... when we mentioned the issue with the samples, she said very condescendingly, "You know you don't have to have samples to do the show, right?" In a cake business, yes, you DO need to sample.
- All the vendors we spoke with had the same issues - they were lied to about how many people would attend and got terrible customer service.
To sum up our very long story: GBE will push you into buying, try to get you to sign up for multiple shows, won't help you get necessary information, won't answer your questions, will lie when they do answer, won' t help you at the show, and will treat you poorly if you complain. They are a TERRIBLE company, a total rip off, and now I know why all the other people we know in the industry do the AZ Expo instead.