Travelocity Seat Ripoff
Airline reservations - Complaint
MONCURE, NORTH CAROLINA -- Every other online reservation service I've used (Expedia, Orbitz, Hotwire) has always notified me if my seat requests could not be satisfied. This time I tried Travelocity. I made seat requests and they confirmed my reservation. When I go to US Airways online to print my boarding pass, no seat assignments! Yet not a word from Travelocity over the previous 3 weeks that my seats were denied. I look at the seats I had requested and they are available, but now they cost $45.00 each! 3 calls to Customer Service, from 3 different phones and locations. Each time the connection is terrible and you can't understand the accent, plus 20 minutes wait time. Then they just repeat that they don't guarantee seat requests. Then they send me an email telling me they want me to be happy with their service and if I have any complaints, please call their customer service. They promise to "make it right." So I call again and get the same runaround. BEWARE!! Travelocity doesn't tell you your seat requests were denied, and what to do in a reasonable amount of time if you don't get your seat requests. They let the airlines charge you more for the very seats you requested. What a ripoff. Never use them again.