Delta Airlines - Electric devices disabled
NEW YORK, NEW YORK -- Nirit XXXXX, PhD
Northbrook, IL 60062
February 6, 2012
To: Delta Air Lines
Dear Sir or Madam:
I have recently flown with Delta Airline from New York John F Kennedy to Tel Aviv, Israel. The first flight, Delta 268, took 10 hrs and 45 min to complete. The second flight, Delta 269, from Tel Aviv to JFK, took 12 hrs and 5 min to complete.
In the first flight, an evening flight, my individual overhead reading light did not work. As I heavily depend on reading to occupy my time throughout these long flights, I have mentioned the problem to the flight attendant. She suggested I would switch places with my neighbor. As we discovered that his overhead reading light was not working as well, she provided me a small flashlight. This solution was very uncomfortable, but I understood that unpredictable things could happen.
On the second flight, a 12hrs long flight, my overhead reading light did not work. Again! Although this times it was not my sole problem. The whole left section of the airplane was electrically dead. Not only we were unable to use the overhead light system, but the audio (for movies or music) was disabled as well. A 12 hrs flight without the ability to read, watch a movie, or listen to music. As it was a night flight, the airplane was completely dark. Again, the flight attendant was distributing tiny flashlights to passengers.
When towards the end of the second flight I talked to the crew and expressed my frustrations, they did not seem surprised. I could tell it was not the first time they encountered disabled equipment. They said I was right to feel frustrated and suggested I would write this letter.
I hope, I really hope, that my safety was not compromised in these 2 aforementioned flights. My comfort and well being definitely were.
To resolve this problem, I first suggest that you put extra effort in maintaining your airplanes. Second, I would like to be compensated for half of the fee I paid for these flights. Indeed, I was able to get to Israel and back, so I do not ask for full reimbursement. Nevertheless, there are basic standards and assumptions attached to each overseas flight. Delta did not measure up to those standards.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can be reached at xxx=xxx=xxxx