Sears Protection plan.
Samsung side by side fridge - Complaint
LAS CRUCES, NEW MEXICO -- We bought a Samsung fridge from Sears and on the first day we installed it would not give water but only ice. We called Sears and they told me to wait for a tec. We finally demanded a new fridge which they finally replaced. A year later the fridge quits working. Called Sears protection plan and sent tec. The tec has been here replacing parts about 5 times and still he has been able to fix the problem. We have been out a fridge for 4 months and going on 5.
I talked to Sears about replacement under lemon clause and they been giving me the run around that tec needs to show up and what ever he says. I think he is going to rebuild the fridge until he figures it out on how to fix it. It seems he calls some other tec to help him figure it out why does Sears hire experince tecs. I am very disapointed and how they treat their customers. Will not buy from Sears again this plan is a joke. Still waiting for tec, probably he will fix it by July or December.