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North American Bancard - Don't do business with NABC
Merchant credit card services - Complaint
Review by scammedbynabc on 2012-03-06
Rating: 
I am not going to go into a lot of detail, I have spent over 4 hours dealing with them today and am just plain tired. I would advise anyone, esp. a small business to stay away, use a local bank or go directly to the card companies.
As a note to NABC since I know they read these, I recommend you not automatically sign your merchants up for the Gold mybizperks and start charging them a monthly fee. This is where many of the problems stem from and it is a legal, but misleading way to make money off your merchants. Instead, sign them up for the FREE bronze membership and then allow them to upgrade. You will have less complaints and be a much more customer friendly company.
You would also be wise to not outsource your sales force, that is another source of your complaints.
And, not use robots for customer service reps. I just talked to one, about the 7th one today, who was great, but the first 3 were horrible. I even had to scream at one to get her to stop talking and actually listen to me. She would not stop talking, it was amazing. She kept going on and on about a three year agreement, which was incorrect and when I finally got her to shut up and listen to me. She looked and found I had a 1 year addendum to my contract. It was absurd and I have never gone through anything like that before. No offers of help were given by most of the CSR's only, this is what it says...... I also had to call and get a correction to one of the email synopsis of the conversations, it was completely incorrect.
I still am just waiting out the next couple of months and will cancel when my one year is up and will definitely not recommend anyone doing business with this company. Even with the cancellation letter, I have called three times to get clarification due to the wording of the letter. If I had done what was recommended by one CSR, I would have risk paying the early term fee. I should not have to call 3 times to get correct instructions and am only hoping now I have the correct information. We will see. I do not trust anything I am told by this company.
As a note to NABC since I know they read these, I recommend you not automatically sign your merchants up for the Gold mybizperks and start charging them a monthly fee. This is where many of the problems stem from and it is a legal, but misleading way to make money off your merchants. Instead, sign them up for the FREE bronze membership and then allow them to upgrade. You will have less complaints and be a much more customer friendly company.
You would also be wise to not outsource your sales force, that is another source of your complaints.
And, not use robots for customer service reps. I just talked to one, about the 7th one today, who was great, but the first 3 were horrible. I even had to scream at one to get her to stop talking and actually listen to me. She would not stop talking, it was amazing. She kept going on and on about a three year agreement, which was incorrect and when I finally got her to shut up and listen to me. She looked and found I had a 1 year addendum to my contract. It was absurd and I have never gone through anything like that before. No offers of help were given by most of the CSR's only, this is what it says...... I also had to call and get a correction to one of the email synopsis of the conversations, it was completely incorrect.
I still am just waiting out the next couple of months and will cancel when my one year is up and will definitely not recommend anyone doing business with this company. Even with the cancellation letter, I have called three times to get clarification due to the wording of the letter. If I had done what was recommended by one CSR, I would have risk paying the early term fee. I should not have to call 3 times to get correct instructions and am only hoping now I have the correct information. We will see. I do not trust anything I am told by this company.
Comments:
Posted by trmn8r on 2012-03-06:
There certainly are a lot of complaints about this company by small business owners. That's a shame. Thanks for taking the time to express your frustrations.
Posted by Slimjim on 2012-03-07:
I've never seen complaints, both in nature and volume, against any gateway processor like I do here with this outfit. One thing B2b companies don't have to worry so much about, is consumer protection bureaus interceding over deceptive business practices. On the other hand, companies have the tools to sue much easier than individuals. I'd quit, tell them to shove any early termination fees, and sue them if they give you any problems over it for breach of agreement. Frankly, businesses should have sued these guys off the map years ago from what I've read here alone.
Posted by North American Bancard on 2012-03-08:
Dear scammedbynabc,
We apologize for any misunderstanding that may have occurred while processing with NAB. The cancellation procedures are clearly stated in the Terms and Conditions of the contract that all merchants sign.
Unfortunately, we are not able to locate your specific account based on your post, however I'd love to speak with you further regarding it.
Please feel free to contact me at your earliest convenience.
I can be reached via email - vjackson@nabancard.com or by phone - 866-485-8999 x1251.
Again, we apologize for any inconveniences and I look forward to speaking to you.
Thank you for your time,
Veronica Jackson
Research Analyst
We apologize for any misunderstanding that may have occurred while processing with NAB. The cancellation procedures are clearly stated in the Terms and Conditions of the contract that all merchants sign.
Unfortunately, we are not able to locate your specific account based on your post, however I'd love to speak with you further regarding it.
Please feel free to contact me at your earliest convenience.
I can be reached via email - vjackson@nabancard.com or by phone - 866-485-8999 x1251.
Again, we apologize for any inconveniences and I look forward to speaking to you.
Thank you for your time,
Veronica Jackson
Research Analyst
Posted by DukeL on 2012-05-31:
In September 2010, we had made to let the NAB got access to our bank account and we had to close our bank account Around the end of 2011, the NAB placed the merchant account (No. 8788290220884) with a collection based on a NON-BINDING contract agreement. After hassle with them for about a month, they said that they had cancelled the account and removed all amount from the collection. However, now they have placed the account (No. 8788290220884) with another collection agent.
My advice is DON'T EVER THINK DOING BUSINESS WITH THE NAB. Period.
My advice is DON'T EVER THINK DOING BUSINESS WITH THE NAB. Period.
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