North American Bancard - Don't do business with NABC
Merchant credit card services - Complaint
I am not going to go into a lot of detail, I have spent over 4 hours dealing with them today and am just plain tired. I would advise anyone, esp. a small business to stay away, use a local bank or go directly to the card companies.
As a note to NABC since I know they read these, I recommend you not automatically sign your merchants up for the Gold mybizperks and start charging them a monthly fee. This is where many of the problems stem from and it is a legal, but misleading way to make money off your merchants. Instead, sign them up for the FREE bronze membership and then allow them to upgrade. You will have less complaints and be a much more customer friendly company.
You would also be wise to not outsource your sales force, that is another source of your complaints.
And, not use robots for customer service reps. I just talked to one, about the 7th one today, who was great, but the first 3 were horrible. I even had to scream at one to get her to stop talking and actually listen to me. She would not stop talking, it was amazing. She kept going on and on about a three year agreement, which was incorrect and when I finally got her to shut up and listen to me. She looked and found I had a 1 year addendum to my contract. It was absurd and I have never gone through anything like that before. No offers of help were given by most of the CSR's only, this is what it says...... I also had to call and get a correction to one of the email synopsis of the conversations, it was completely incorrect.
I still am just waiting out the next couple of months and will cancel when my one year is up and will definitely not recommend anyone doing business with this company. Even with the cancellation letter, I have called three times to get clarification due to the wording of the letter. If I had done what was recommended by one CSR, I would have risk paying the early term fee. I should not have to call 3 times to get correct instructions and am only hoping now I have the correct information. We will see. I do not trust anything I am told by this company.