[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Public Storage - Terrible customer service ever
storage unit - Complaint
Review by cyoldas57 on 2012-03-06
Rating: 
SANTA ANA, CALIFORNIA -- I am being charged for a service that I never used or purchased. I used public storage in Santa Ana location. Stayed 2 months and moved out on 3rd day of month. They normally charge for 3 days only if you move out before the 10th of each month. I also let them know in advance before the month. They still charged me for the whole month. I went there a few times, called customer service but they refused to refund. Customer service sends you to location, location sends you to customer service, they both don't help you but play with you a like a ball..Do not rent their places, they will steal your money. They are scammers. Terrible service. expensive too. go rent somewhere else. their 1 USD 1st month rent is bullsht, they will get your money.
Comments:
Posted by Alain on 2012-03-08:
What was the written policy on the contract? It does sound like the franchise and company were running you around.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
