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DO NOT BUY Panasonic!!!!!
TC-P50S30 Plasma TV - Complaint
Review by toshafite on 2012-03-06
Rating: 
DALLAS -- I purchased a 50 inch Plasma TV from Best Buy September 24, 2011. The TV stopped working March 3, 2012. Less than 6 months! Panasonic scheduled a technician to come out on March 6th. Technician calls me two hours after he was supposed to be here to tell me that he is running behind and oh yeah, the part is on back order! I immediately called the service center and they could provide no help. I am now being told that the part may not come in for at least 3 weeks! No one knows when the part will arrive. I am past frustrated and angry. I spent a lot of money on this TV and its inoperable and of absolutely no use to me five months out!! Panasonic has lost a customer for life. Please, whatever you do, do not buy a Panasonic. Needless to say, they have be over a barrel, I am at their mercy in regards to the repair of my TV. Never again! Stick to Sony or Samsung.
Comments:
Posted by trmn8r on 2012-03-06:
Panasonic has been a good company for as long as I remember, and either I am an old man or I've lost track of time.
Parts availability for these flat panel tvs has been tough across brands - I don't know if it is due to damage from storms/natural disasters or not. I believe Thailand got hit with something a few months ago. Good luck.
Parts availability for these flat panel tvs has been tough across brands - I don't know if it is due to damage from storms/natural disasters or not. I believe Thailand got hit with something a few months ago. Good luck.
Posted by BigAl on 2012-03-06:
Sometimes it is tough to get parts for repair. I file these thing under "The Hazards of Living". But it sure does suck when it happens to you. Hope you do not have a long wait.
Posted by J3r3myd on 2012-03-20:
For toshafite:
I had a similar fight with panasonic over the same tv. Mine went out on Dec. 1 2011. It took three months to resolve. They sent out the repair company five different times to replace to replace different boards in the tv. After the last board was replaced and that didnt correct the problem the tv was deemed "un-repairable."
With that I spoke with panasonic's field rep and she told me that after reviewing it I could wait a few more weeks for the new models to come out or have a refund check. I took the refund check and asked about compensation for the three months I was without a tv. She told me that there was nothing she could do about that and that they would not charge me a "useage fee" for the three months that I had the tv.
It was an additional two weeks for the check to be sent to a secondary company that came to pick up the non working tv.
Good luck in your fight. It was a long road for me and I will never purchase panasonic again.
I had a similar fight with panasonic over the same tv. Mine went out on Dec. 1 2011. It took three months to resolve. They sent out the repair company five different times to replace to replace different boards in the tv. After the last board was replaced and that didnt correct the problem the tv was deemed "un-repairable."
With that I spoke with panasonic's field rep and she told me that after reviewing it I could wait a few more weeks for the new models to come out or have a refund check. I took the refund check and asked about compensation for the three months I was without a tv. She told me that there was nothing she could do about that and that they would not charge me a "useage fee" for the three months that I had the tv.
It was an additional two weeks for the check to be sent to a secondary company that came to pick up the non working tv.
Good luck in your fight. It was a long road for me and I will never purchase panasonic again.
Posted by Tosha Fite on 2012-04-10:
I have finally gotten my TV issue resolved. After being without my TV for over a month I was given a new TV by Panasonic. I am sure hoping this newere model fares better than the first one. The Panasonic tech was a really nice guy and he did ease the unpleasant experience I had with the Panasonic customer service. However, even so, I will more than likely never buy Panasonic again. I wouldn't even buy a paperclip made by Panasonic.
Posted by Rinzin on 2012-06-06:
I don't know,but panasonic is terrible,my personal experience is worse with this brand,i have purchased a Panasonic LCD TH-L19 10DK,with S.NO-TQF4W220.on dated 21 april 2010 having 3 years warranty,on june 2012,there was a problem with T.V and it stops working,I went to the dealer and make complaint,and since my complaint is still pending,even they have taken my T.V with them to the service station,and till date I didn't get my T.V,I can understand its a electronic thing,and there can be a problem and it can be resolved,In one year they can produced lakhs of T.V,but after selling they can't repair one T.V in one year,This is how Panasonic works,must be there brands are good,they spent millions of Rupee on ads,but there service is worse of all brands,and we customers wants service not trouble,this is my personal and real experience,so beware if you want to buy Panasonic.
Posted by predo on 2012-12-25:
my panasonic 50 in tc- p50s30 given 7 blink they fixed again is broken in 2 monts later the same proble
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