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Sam's Club - The definition of HORRIBLE customer service
Xbox 360 Wireless Headset - Complaint
Review by fcsouthpaw on 2012-03-06
Rating: 
ROBINSON, PENNSYLVANIA -- I would just like to start off by saying that I have NEVER in my entire life experienced customer service that was anywhere close to as terrible and harassing as I had received earlier today. I entered the store to return a wireless headset that I paid about $50.00 for and went to the customer service area. A lady (very slang talking) looked at my item and immediately brushed me off and said it probably couldn't be returned without a receipt.
I understand that there are restrictions to returns but I would expect them to assist someone such as myself with this issue when I paid $100.00 for a membership, spend $1,000s of dollars on food and electronics, and bring my family members along to buy and support your products. The only place that I shop is Sam's Club and I've always been a huge fan of the store but the one time that I have a problem with one of your products (have never returned an item before) the company turns their back on me like I'm a nobody.
I work for one of the largest pharmaceutical companies in the world and my boss would NEVER tolerate such poor behavior that was laid upon me today. The lady then said "go look for a different one while I see if this can even be returned." I went to the electronics area to check on a replacement only to return and overhear the manager and representatives snickering about my stupidity for what I was trying to do. The store manager looked at me and immediately said "this thing is beat on, you didn't buy this one week ago."
That is when I became angry and told her it was the design of the product and don't appreciate being called a liar. She immediately responded by saying "Don't you dare get an attitude with me," then went to look at the other microphones to validate my statements. She returned a few moments later only to state "my mistake I am not familiar with technology."
If something is not done about this then I can assure you (even though 1 customer doesn't matter to a company as huge as yours) that I will NEVER shop at Sam's Club again and will be sure to pass my experience along to my co-workers, friends, and family to ensure that they never give your company the chance to treat them like animals as was done to me. I deal with a**holes on the phone and in person 8 hours per day and the last thing I need is more of that after I get off of work.
I understand that there are restrictions to returns but I would expect them to assist someone such as myself with this issue when I paid $100.00 for a membership, spend $1,000s of dollars on food and electronics, and bring my family members along to buy and support your products. The only place that I shop is Sam's Club and I've always been a huge fan of the store but the one time that I have a problem with one of your products (have never returned an item before) the company turns their back on me like I'm a nobody.
I work for one of the largest pharmaceutical companies in the world and my boss would NEVER tolerate such poor behavior that was laid upon me today. The lady then said "go look for a different one while I see if this can even be returned." I went to the electronics area to check on a replacement only to return and overhear the manager and representatives snickering about my stupidity for what I was trying to do. The store manager looked at me and immediately said "this thing is beat on, you didn't buy this one week ago."
That is when I became angry and told her it was the design of the product and don't appreciate being called a liar. She immediately responded by saying "Don't you dare get an attitude with me," then went to look at the other microphones to validate my statements. She returned a few moments later only to state "my mistake I am not familiar with technology."
If something is not done about this then I can assure you (even though 1 customer doesn't matter to a company as huge as yours) that I will NEVER shop at Sam's Club again and will be sure to pass my experience along to my co-workers, friends, and family to ensure that they never give your company the chance to treat them like animals as was done to me. I deal with a**holes on the phone and in person 8 hours per day and the last thing I need is more of that after I get off of work.
Comments:
Posted by raven2010 on 2012-03-06:
The policy is clear, and it does not make exceptions for how much money you spend there or how many family members you bring along.
YOU MUST HAVE A RECEIPT TO RETURN THIS ITEM
http://samsclubanswercenter.custhelp.com/app/answers/detail/a_id/320/session/L2F2LzEvdGltZS8xMzMxMDgyMjc3L3NpZC82c25hUnJTaw%3D%3D
Computer/video game software must be returned in the original and unopened packaging with receipt to receive a refund. Defective software must be returned within 90 days of the original purchase with a receipt to receive an exchange of merchandise.
YOU MUST HAVE A RECEIPT TO RETURN THIS ITEM
http://samsclubanswercenter.custhelp.com/app/answers/detail/a_id/320/session/L2F2LzEvdGltZS8xMzMxMDgyMjc3L3NpZC82c25hUnJTaw%3D%3D
Computer/video game software must be returned in the original and unopened packaging with receipt to receive a refund. Defective software must be returned within 90 days of the original purchase with a receipt to receive an exchange of merchandise.
Posted by Churro on 2012-03-06:
First of all this isn't software and secondly Sam's Club has a computer record of every purchase and return a member makes so what's up with needing a receipt and thirdly and more importantly this is a COMPLAINT ABOUT LOUSY UNPROFESSIONAL SERVICE.
Sam's Club sucked the egg on this one.
Sam's Club sucked the egg on this one.
Posted by BigAl on 2012-03-06:
I shop Sams Club often and I have never had a problem. I disagree with Churro. It is not Sams Clubs duty to look up every receipt on returned merchandise. And it is not an easy task to find prior sales especially when there is no date to reference it with. The product looked much older than claimed. The clerk apologized to the customer. There were no eggs sucked here IMO
Posted by *Brenda* on 2012-03-06:
I agree with Churro. With a membership card it's so easy to look up a receipt, and there's no reason to treat a customer like garbage.
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