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Gateway - Terrible support

Gateway NV79 computer - Complaint
Review by rodgerbunker on 2012-03-07
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
After purchasing a new Gateway NV79 computer, I noticed that the built in camera was not working. I called Gateway and they did not answer the call. I found their online support and described the problem. Their tech. said I had to reformat the hard drive and reinstall the camera driver. I told him I did not want to reformat the hard drive but he insisted that this was the only way to fix this problem. I followed his in structions and did a reformat of the hard drive. All files were lost. Including photos of family members who had passed away. All the programs that came with the program also were gone. The camera still did not work. I could not get anymore help from Gateway so I took the camera to a computer repair center. After two days and $150 dollars they were able to get the computer to work again. Still no programs like word processor, etc. that originally came on the computer were there. By the way, the computer store was unable to get the built in camera to work. They said it was a problem with gateways camera driver.

I now own a $700 dollar Gateway laptop that is good for playing solitare or a boat anchor.

This all happened in the first couple of weeks of owning the computer.

My recommendations....DO NOT BUY GATEWAY!!!!!!! no support.
Comments:
Posted by Tezrien on 2012-03-07:
Try installing these drivers. If the 1st doesn't work uninstall it and try the 2nd one. One of the 2 should make the camera work. http://tinyurl.com/82edkst
Posted by Bill on 2012-03-08:
Before formatting the drive you should of purchased a USB thumb drive for about $10.00. You could of got a 4gb thumb drive for that price. You could of then backed up all of the important files to the TD before formatting. You would still have to re-install the executable programs but that way you would of preserved your photos.

If you have anything important on your computer that you don't want to lose back them up.

I keep a thumb drive constantly plugged into a USB port and anytime I save anything important I also save a copy to the thumb drive.

Hard drives crash, computer die, etc so it only makes sense.

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