Tommy hilfigher - Complaint
Bad Customer Service in Hagerstown - Complaint
HAGERSTON, MARYLAND -- My name is Huguette, I have been going to many outlet store Tommy Hilfigher for years but the worst one is the one in Hagerstown. my sister and I went to Hagerstown buy polos as usual I am diplomat if I don't pay taxes is not me but the states department give me the right paying no taxes, so we pick two shirts and went to the check point, we gave the tax exempt, miss kat [snip] took the card to make a copy, she took more than 15minutes to come back, she gave us the card with saying nothing, we went to Anne Taylor just find out that she broke the card so the tax exempt in two pieces without saying anything, we went back to ask her why she did break the card we did not see her and we met mr Rhett [snip] who was very impolite, means and discussing, saying that we have to leave the store, he call the security, we told him call the police if he wish, we did steal or break anything in your store, he took the tax exempt card and trow it away on the floor and I could not believe it in my eye.
How can you keep such an animal person in your store, if you check on your records I am spending more than $6000 in your store a year, for one impolite person you guys are loosing customers, because I am black such a foolness.
miss April [snip] was the manager on duty and was trying to apologize but I did ask her if he was wrong or right but could not say anything to cover him and KAT saying the card was crack it fell down and it break why she did not tell us when she brought it back, my family and I will never put our feet to that store again, rude customer service and rude management