Ford -

Posted by tnchuck100 on 2012-03-07:

What was the problem? What was the part?

There is not enough information here to determine anything.

Posted by ChuhBaca on 2012-03-07:

I would suggest taking a copy of both work orders to the dealer(s) that completed the repair. There should be a warranty on the part itself.
It is better if you have your original work order, but you may also be able to request a printout from the dealers.
If they still refuse to replace the defective part, write a letter indicating that if they don't cooperate, you intend to have a trusted mechanic complete the repair and take them to small claims for re-imbursement.
Your work orders should show the symptoms you described to them, the work performed, and the date and mileage at the time of repair.

Posted by Starlord on 2012-03-08:

I once bought a 1966 Ford in Indianapolis. I had the car back to the dealership three times. the car ran rough, stalled at stops, sputtered andbucked. Finally, I too it to a service station near where I was workingn that day. The mechanic stated that someone had had the distributor out and had turned it 180 degrees when putting it back in. The car was humming like a Singer. I took it back to the dealer and presented the bill and asked for reimbursement. the service writer said it was impossible, that if that were the case the car would buck and sputter and die at stop lights, I told him to read the service orders when i had the car at the dealership each time. I got my money for the repair.