SUPER SHUTTLE Complaint - BOOK ONLINE ONLY IF YOU WANT TO TIP IN ADVANCE
SAN FRANCISCO, CALIFORNIA -- I booked Super Shuttle online - round trip. The website suggests a gratuity of 18% I believe it is. Numero uno: I don't tip in advance. Numero two-oh: I am a generous tipper, but I realize that service employees would rather have cash in hand rather than go on record for the actual gratuity. So I entered no gratuity in the website slot. Time came for my SS pickup and I received a call on my phone that SS was downstairs. It took me less than 6 minutes to get to curbside and there was no SS. I waited a 1/2 hour and went back up and called SS (this is one of those times that a cell phone would have come in handy). The dispatcher told me I had "missed the first van." I said, "Baloney (not the real word I used). I was right down at curbside." I did not rebook. I took a cab. Later, I realized what probably happened - the SS van driver saw that the online gratuity was entered as zero, so she just didn't pick me up - and then lied about it, saying I had "missed the first van." I emailed SS with a complaint but never heard from them. I copied the email and sent it with a letter to the corporate headquarters, and only then did I hear from SS. I may be wrong about the motives of the driver not picking me up, but it certainly is possible. My advice: don't book your SS reservation online and always "go corporate" via snail mail if you have a SS complaint. Too bad - they've always been more expensive, but they've always been the most dependable. Now, they're just more expensive.