Direct Air - Failure to Follow Through With Promotion
Family Ties flight promotion - Complaint
FLYING OUT OF WORCESTER, MASSACHUSETTS -- I have been trying since December to confirm 5 flights that have already been paid for. The family ties promotion offered purchase of air fare tickets then, destinations and dates to be confirmed when we wanted to make them.
There has been no contact available by phone; a machine picks up and says to call back later; no option to hold on.
I tried again today and message said to hold on; which I did for 82 minutes before a live agent came on. The flights I wanted in April were
not available; nothing is available in April. I asked for a refund. They do not refund. I asked if they would put on another flight to accommodate all those they overbooked and she said no, it is not their fault if there are no flights left. I asked her name. No answer. I asked to speak with a manager. She hung up on me. Now, I ask you: Is this any way to run a business? Is there no recourse?
F. Y.I. THEY ARE OFFERING A NEW PROMOTION NOW: WAY 2 GO.........I would not trust this to work either.