Mc.donalds - Service

cookies - Complaint
Review by ruthkiss on 2012-03-07
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
HOUSTON, TEXAS -- Went to MC Donald's on I-45 Rankin and orders 1 not 2 or 3 but 1 order of cookies. It took 10-15 minutes, and when I was asked to pull up, they didn't even bother to tell me why it was going to be a while. I myself am a waitress, and if l did something along those lines my behind would get chewed out. I know things happen like unforeseen situations like running out of something, but if they would have at least let me know they'd have to cook them first it wouldn't have been a big deal. Then they tried to compensate my wasted time I didn't have by giving me a coupon for a small fry when the truth is I live right around the corner, We come to this location like 4 times a week, so we do spend money. So a dollar for my time is an insult.
Comments:4 Replies - Latest reply on 2012-03-08
Posted by Skye on 2012-03-07:
Are all the other visits satisfactory?

Of course they should have told you they were making you fresh cookies, which is a good thing, but still something they should have made you aware of, why they had you wait.
Posted by T on 2012-03-07:
Yep, they sure should have let you know. It was an experience like this at KFC that is partially the reason I no longer patronize them. That along with dirty restaurants and no longer carrying real honey BBQ wings.

The keen observer will note I must no longer frequent a lot of FF and chain restaurants, since I am often saying I threw them over the side, etc etc.
Posted by Anonymous on 2012-03-07:
That is the risk the customer takes when pulling forward out of place in the drive through line. If you paid for your meal first, then you should receive it first. Some might argue that small orders should take precedence over large family-sized orders, or that specialty items/orders should pull forward, but I disagree.

It's no different than being in a grocery store check-out line behind someone with two carts full of groceries. They were there first, so they get helped first. may not seem fair, but then again, most of life generally isn't.
Posted by ontario_girl on 2012-03-08:
Just have to say that when (on the rare occasion that I use drive-through) I order a coffee (for example) and have to wait for twenty minutes for said coffee because the person ahead of me ordered lunch for their entire fifteen-person office, I tend to get a little grumpy. Just my two cents ;)

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