Levitz Furniture Corporation Complaint - BUYERS BEWARE -- READ THIS STORY!
DEPTFORD, NEW JERSEY -- For the past 7 years since we've been married, my wife and I had always wanted a matching canopy bedroom set. Up until now, all our bedroom furniture was piecemeal from what we collected over the years, through college, etc. Now that I have a better paying job, we decided to splurge and get our dream set as we moved into our new home. We found a set we liked online, which was only sold through Levitz. On May 21st, We went to the Levitz store in Deptford, NJ and decided to put down $4400 on the canopy bed, two dressers, two night stands, and an upgraded plush mattress. We were told that it would take about 4 weeks for it to come through; we told them why not just deliver it to our new house when we move in on July 1st.
Just before move in date, we got a phone call saying that they could not deliver on July 1st, but rather July 5th. They asked if we still wanted the mattress, and we said of course. So the mattress came on July 1st, but then when we did not hear anything on July 5th, we called and were told that the delivery date had changed to July 16th (Thanks for not calling us about this first). Later that week, when we checked online, the date had changed YET AGAIN to July 23rd. Again, no phone call from Levitz. Just an assumption on their part that we would find out somehow. Checking again later that week, the delivery date changed AGAIN to August 1st!!! (Still no phone calls) We tried calling customer service, and they offered us $75 merchandise credit. Fine.
This is where the story gets interesting.
August 1st came around, and guess what -- no furniture! When we called, they told us August 12th. FINALLY, the furniture truck arrived on August 12th, TWELVE weeks AFTER purchase. Unfortunately, I was at work when the guys came to meet my wife at the house. They came upstairs and told my 5' 2" wife that they would not move the mattress, and she would have to do it so they could set up the furniture. When she asked for help, since we have a 1-year old and a 2-year old who were right there screaming, they said they "might get the mattress dirty." I could understand if maybe it was a mattress purchased from another store. But it wasn't. So my wife showed them the bathroom to wash their hands, and their reply was, "well, we might hurt our back." (THEN DON'T BE A DELIVERY MAN). So they stood there and WATCHED as my wife moved a KING mattress and boxspring into the hall. If you have never moved mattresses before, believe me, they're heavy -- especially a king size with a pillowtop. Needless to say, my poor wife's back hurt for almost 2 weeks. Furthermore, the delivery guys damaged one of the posts, and also brought queen rails, which would not allow the placement of the canopy. They told her they would bring the king rails "next week". So having waited so long for the furniture, she signed the delivery and agreed to wait a week. When I came home, we realized that the rails were correct, but the canopy was queen size. Also, the delivery guys "jimmied" one of the posts in place by shoving folded cardboard in the slot to make it stick! I didn't pay $4400 to have a makeshift bedset!
The people at the store say that they can't do anything, "You have to call customer service." Trying to get through to customer service is a nightmare. At least 30minute wait each time. And when you do get through, they don't care. They told us we would not get the rails next week, but rather in SIX weeks!!!!!!!! What is that all about?!?!?!? A technician would arrive in FOUR WEEKS to evaluate the damage to the bed. The technician came in September, and evaluated the bed and said the new parts would come in another 4-6 weeks. Since then, the delivery of the canopy has been postponed and postponed and postponed by Levitz. It is now mid-October, and we are still awaiting the parts to fix the bed. We have just received an email from Levitz stating that they no longer carry this furniture, so therefore, we WILL NOT be getting the canopy rails, EVER.
Now I'm pissed. The whole reason we got this set was for the canopy. I would rather them take it all back. But instead, they are offering us a merchandise credit for $133.07, the cost of the canopy rails. That does me no good since we spent $4400 for a canopy set. Without the canopy, it's not what we wanted. They are refusing to take it back. This is not only false advertising, but poor business practice. The worst part of this whole mess is that I have found website after website with complaint after complaint after complaint about Levitz. My story is not unique. It is happening to thousands of people across the country. I wish I would have known sooner. After looking at all the posts, I'm just glad I didn't get the extended warranty.
If anyone has had a horrible experience with Levitz, feel free to email me at firstname.lastname@example.org. Maybe we can together come up with a way to make something happen.