Travelocity - Rip Off
TABERNACLE, NEW JERSEY -- In April 2011 I booked 5 airline tickets through Travelocity. After a week I noticed an error I made in the reservation. I had purchased the insurance so I wasn't concerned and called them to advise my error. I 100% take responsibility for the error. I was told that I could receive a credit of $1937 for the tickets and that we had the credit for one year from the date of our "trip". I called in June 2011 to book flights to Atlanta. The total was only going to be $745. I was told that I would lose the rest of the money. I was told by that representative that I could roll the $180 per ticket into the cost of the ticket. I told the representative that I would hold onto the credit and use next April. In January 2012 I called to book flights for Florida in April 2012. The cost of the tickets were 189 + 180 equals $369 close enough to my credit. I was told by that representative that I could not roll the $180 into the ticket price. I explained everything I went through and he was unable to help me. I told him I would need to wait for my tax return to book the flights so I had the extra $900 in transfer fees. In February I called to book the flights again. I again told the representative my dates of travel. They were still quite lower than my original credit so I decided to wait until they were closer to my credit price so I didn't feel like I was giving them "free" money. This week I called to book the flights. The rep, after telling me I didn't have a credit, finally found it in the system. She then said that she was transferring me to USAir. I told her that I was told I needed to go through Travelocity. I was put on hold for 20 minutes and the call was disconnected. I looked up USAir's phone number and called. I was told by them that I needed to travel by March 30th, one year from booking, not traveling. I explained that I was told by three different reps that I had one year from the date of travel. He told me I was misinformed. I immediately called back to Travelocity and asked for a supervisor. I was on hold and disconnected 3 times. I decided to email. I received a standard email saying that someone would call me. In my email I told them that I needed an immediate response. No call as of yet. I tried again today to get through to a supervisor with no luck. Seems I always get disconnected when wanting to speak with a supervisor. I looked at my cancellation and it doesn't say anything about a date I needed to travel by. I would have used the credit already. What sane person wants to ignore $1937 and let it just go? Not me. I have contacted my attorney. He asked that I send him everything. In my email to Travelocity I asked to have copies of my conversations for proof. I hope they have them because if not I will sue them for my money. I WILL NEVER USE THIS SITE AGAIN. I posted on FB today telling everyone to stay away and I think I will sign up for a Twitter account and put it on there as well. I have never felt so betrayed.