Company Response on 3/14/2012:
My name is George Vick, and I’m a Senior Social Media Specialist for Charter. I'm very sorry to hear about the issues that you were having with the with the internet not working. I would be happy to look into this with you and make certain that all of your concerns are addressed. Please e-mail us at Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterGeorge: My3Cents - Sharonvws " in the subject line, so I can watch for the e-mail.
We look forward to helping you resolve your concerns.
Senior Social Media Specialist – Charter