Electrolux - Frigidaire Gas Range Has Problems After 1 1/2 Years
AUGUSTA, GEORGIA -- I purchased a gas range (Frigidaire) in April of 2010 from a local appliance store. It had a few bells and whistles, which is what I was looking for. I am an older woman who does not "want" to be Martha or Julia, anymore if ever.
It worked reasonably well until 10/1l, when I discovered that it was not holding the temperature setting. It was beeping, indicating it had reached a certain temp. but it had not, according to two oven thermometers.
I spoke to CS at Electrolux which took forever to do. I was put on hold many, many times. Initially offered to pay for parts with moi paying for labor. I found that unacceptable after such a short time owning their product.
I realize most things are not made as well as they used to be, however 1 1/2 years for a gas range is really upsetting.
Finally, a supervisor granted me a diagnostic (is this a Dr. appt.?) and repaired both parts and labor visit. It was "an igniter" that had to be replaced.
The same thing has happened again 3/12 (4 months later) oven no longer reaching the proper temp. according to the setting and beeping...No help, more holding on for almost an hour this time to get another supervisor who informed me that it was my responsibility to have taken out the warranty on this product...Not their's to have produced one which would not have to be repaired twice in 2 years. Not acceptable either. Again offered to pay for parts only...and not labor. No!
I have the CEO's name Jack [snip] with Po Box in Augusta, Ga. I will find him.
Evidently this company also makes Maytag, Amana, Kitchen Aid, as well as Frigidaire...Need my oven fixed by the company...are you listening Mr. [snip]? I do not give up easily.