Gevalia Coffee - Cancelled All Orders and One Year Later Auto Filled

Complaint

Review by chersky007 on 2012-03-09

Rating:

DELAWARE -- After a year of a status of inactive with no future orders on file. They put me on active status and made a mistake in sending me coffee again. I got an email thanking me for my order. When I called customer service they told me they took care of it and it was a computer mistake. Two days later I received another confirmation on the order I placed. I emailed back and called them and again they assured me it would be cancelled. Then two days later another email was sent. When I called them a third time to stop the delivery. A very rude customer service told me it was too late. Since I had spent a week calling and emailing I wasn't sure why it was too late. She was extremely condescending and patronizing and kept asking me if there was anything else she could do for me today. She hadn't done anything for me.

Subsequently, I had to deal with a return and hope their bookkeeping department is more efficient than their customer service, order department and shipping department.