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Vitacost - Refer a Friend - DON'T !
$10 for referring a friend. - Complaint
Review by jimluciano on 2012-03-09
Rating: 
LEXINGTON, NORTH CAROLINA -- Refer a Friend - Did that. Wait til you try to find your $10 credit ! Is it in your account, No. Did you get an email? No Called friend, "Did you place an order for more than $50? Yes, already using the products. Back to the website, after much search, many menu's down, another login on a different site, more clicks and there it is??? Almost... Now Claim it and then a message they will email a coupon for the $10. Hours later, no email, not in spam, call Vitacost. "it takes TWO or THREE DAYS" to get their email.!!!
OK, I want to place an order now, can you speed it up? Like everything else at customer service (????) the answer is NO.
OK, I want to place an order now, can you speed it up? Like everything else at customer service (????) the answer is NO.
Comments:
Posted by Alain on 2012-03-11:
I've found that all the vitamins/supplements I could possibly need are available at my local grocery store or pharmacy for about the same cost (or less) than some of these mail order places.
Posted by madconsumer on 2012-03-11:
there are lots of quality supplements and vitamins not available in drug, or grocery stores.
i too order online vitamins, but i have found going to a local vitamin shop i can get the same or near the same.
very helpful review.
i too order online vitamins, but i have found going to a local vitamin shop i can get the same or near the same.
very helpful review.
Posted by VitaCat on 2012-04-09:
Hi there, jimluciano. I am sorry that you experienced some issues with the Refer A Friend program that we offer. We do successfully award lots of people with the code for becoming a new customer, as well as for referring a person that becomes a new customer. I would like to troubleshoot with you, so that we can determine why you haven’t received your code. Please email customerservicevc@vitacost.com the steps you took to refer someone OR the steps you took to sign up as a first-time customer. Once I receive that information, I will be able to provide you the reason for error. Hopefully, we can get your code to you soon! Thanks so much for letting me assist you in this matter.
Catherine C
Social Media CSR
Vitacost.com
1-800-793-2601
Catherine C
Social Media CSR
Vitacost.com
1-800-793-2601
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