Burlington Coat Factory - Frustrating Customer service
BURLINGTON, NEW JERSEY -- My Fiancee and I have a baby registry set up through Burlington. I would not recommend them to anyone after the experiences that we have had. First, after we spent 2 hours in the store scanning all of the products we wanted on the registry, we get home and check 24 hours later and it isn't appearing. We waited a few more days, only to find out the person that helped us get it set up messed up and erased it instead of adding it. So we had to go back and spend more time to redo it.
Then a few weeks ago, we received a gift from Burlington via UPS. We open it up and there is no name of who it is from. We called Burlington Customer Service and got a run around saying "we are not allowed to release that information." We were just looking to find out who bought it for us so we could thank them. Now today, we get another package from Burlington and the same thing. No name of who it is from.
I called customer service again and it took me 10 times to finally get to talk to someone and not get kicked to voicemail. I talked to the same woman twice. The first time she sent me to someone who had a no voicemail set up. The second time I was put on hold for 5 mintues before I got transferred again to a line with no voicemail. All I want to do is find out who bought this stuff for us. It shouldn't be this tough.