Netscape ISP Complaint - Poor Service, slow speed
For the past few months I've been using Netscape ISP. None of the telephone numbers they provided me are V92 modem capable. Many times the connect speed is 33 kbps and sometimes even lower than that. About one time in ten I am able to connect at 40 kbps (which is still slower than Walmart Connect). Now for the bad news. When I tried to cancel my service on Oct 3rd 2005 the operator I spoke with told me that a confirmation letter would be mailed to me. Instead of cancelling the service I received a confirmation of continued service. I called back in only to have a wait time of over 20 minutes. Netscapes web page comments on the possibility of being charged after the canellation date. If that happens then a person only has to call Billing for a refund - IF YOU CAN GET THROUGH TO BILLING. I don't recommend this service and whatever you do, don't sign up for their 30 day free trial. You will need 30 days to cancel it.