Lumber Liquidators - Does not honor warranty
Bellawood Flooring - Complaint
FORT WORTH, TEXAS -- In 2008 we made an addition to our house. We had seen the adds for Lumber Liquidators on your network and chose the Bellawood Brazilian mesquite. The installer did a superb job and the floor looked beautiful until we began moving in. Every piece of furniture we placed on the floor scratched the surface and the scratches could not be polished out. Dents and scratches began showing up in places where there was no traffic. After two years the beautiful cherry wood red stain began turning honey gold every where the sun hit the floor. Now we have a two tone floor.
When I contacted Lumber Liquidators they forwarded we to Bellawood. The Bellawood representative informed me that I had to send in pictures. Apparently they do not do on site inspections. They denied any and all claims for warranty resolution. They said they were not responsible for fading or scratches. What good is a 100 year warranty if it does not cover anything? I tell all my friends to stay away from Lumber Liquidators and Bellawood products. Since our problems I have researched other reviews and found that our experience is not exceptional. Rather it seems to be rather normal. In addition when the flooring was installed we had better than 15% waste. That added significantly to the cost.